An eyeopener on Open CRX and its features and applications

In this article, you will be getting an insight on the Open CRX  features and applications. Open CRX is an open CRM solution that meets the needs of organizations requiring multi functional, enterprise-wide coordination of sales generation, sales fulfillment, marketing and service activities to customers, partners, suppliers or intermediaries. After reviewing the Open CRX, one can easily notice that it has a large number of advanced features which are beyond the main functionalities of standard CRM software. OpenCRX is a CRM suite developed in Java. In addition to the standard sales and marketing automation features, openCRX adds a number of messaging and business management applications.

OpenCRX is Web-based, but integration with groupware clients allows message and contact management to be done with a desktop app like Outlook or Thunderbird. An issue tracking application allows bugs to be managed, and a Java API and a REST-service API makes OpenCRX available to third-party applications.

OpenCRX is platform-independent and supports a range of enterprise databases including Oracle, SQL Server, MySQL and PostgreSQL. For security, access controls allow restricted access based on user profile, role or team.

An eyeopener on Open CRX and its features and applications 1

CRM-Suite based on OpenCRX controls all client acquisition and sales force activities as well as a broad range of back office processes.

Facts about Open CRX

  • Web site: http://www.opencrx.org/
  • Live demo: http://www.opencrx.org/demo-opencrx-core.htm
  • User Interface: Web – based
  • Programming Language: Groovy, Java, JavaScript
  • Top Country: China (15% of downloaders)
  • Top OS: Windows (72%)

Application of Open CRX

This CRM is designed with the specific goal of accessibility. Its functions include managing accounts, tracking workflow, help marketing products, and sales management. Open CRX is designed so that even employees without a business background can make use of its many functions. That makes it great for providing functionality without a lot of training or learning time. Some of Open CRX`s many partners include Jegas LLC, Infoglobe and Interition Ltd.

An eyeopener on Open CRX and its features and applications 2

Evaluation of Benefits and Features of Open CRX

Portability
Operating system dependence

64-bit MS Windows, All 32-bit MS Windows (95/98/NT/2000/XP), All BSD Platforms (FreeBSD / Net BSD / Open BSD / Apple Mac OSX), All POSIX (Linux/BSD/UNIX-like OS ), OS Independent (Written in an interpreted language), OS Portable (Source code to work with many OS platforms)
System requirements

Databases: My SQL v5.0, Postgre SQL 8.3+, MS SQL 2005, Oracle 9, IBM DB2
Open CRX runs on any platform with a Java 2 Platform, Enterprise Edition (J2EE) compliant AppServer.
Supported browsers

Any recent version of IE, Opera, Mozilla, Firefox, Safari, Chrome, etc.

Functionality
The features of Open CRX that supplies functionalities are listed below:

 Sales Force Automation

 Customer Service and Support

 Bug Tracking / Incident Management

 Groupware Features

 Product and Service Management

 Marketing Automation

 Extensibility

All interfaces are modeled with the Unified Modeling Language (UML), interfaces are easy to extend. UML is the OMG‘s (is a not-for-profit computer industry specifications consortium) most-used specification. UML is the way to model not only the application structure and the architecture but at the same time the data structure and the business process (Mike, 2011). That is to say, one can write its own workflow which is a sequence of connected steps to describe the process of an organization.

Customization

The customization of Open CRX is really easy. There is a document to teach how to customize Open CRX which is named open CRX Basic Customizing Guide. Workflows, Menus, Fields, appearances and more features can be customized by organizations in order to fit the solution to their needs.

Compatibility and Security

The architecture of Open CRX enables easy integration with the organization‘s existing applications, for instance it can be SAP or individual solutions based on an IBM host.

OpenCRX supplies a role based user access control. There is advanced authentication that is about CRXIP Corporation which offers advanced security plug-in for OpenCRX. Yet, OpenCRX supplies the record of level authentication. So, the information is under the protection. OpenCRX is even secured for financial institutions.

Open CRX supplies a wide view. That is to say, from one single user who is working on a laptop to enterprise class with tens of thousands of concurrent users can work with Open CRX.

Support and continuity

On the OpenCRX web site, there are resources about the installation guide, user guide and how to customize.

In terms of community support, there are blogs and forums. There are opened discussions, support requests, feature requests and help forums.

Also, there are OpenCRX mailing lists:

 OpenCRX-announce
 OpenCRX-developers
 OpenCRX-users

One can subscribe these mailing lists and can learn everything what happened, what will happen, and the answers of some questions.

Open CRX Features & Benefits Discover More

Internationalization

OpenCRX supports multiple languages. OpenCRX is used widely in lots of countries such as China, United States, Germany, India and France with localization available in over 16 languages such as English, French, Italian, Spanish, Swedish and Turkish.
OpenCRX supplies a role based user access control. There is advanced authentication that is about CRXIP Corporation which offers advanced security plug-in for OpenCRX. Yet, OpenCRX supplies the record of level authentication. So, the information is under the protection. OpenCRX is even secured for financial institutions.

Open CRX  has functionality quotient of Sales force , service automation  and it is  extensible, secured, user friendly, scalability,  compatibility  and portability.  The Open CRX software has well designed support process to be sustainable. The internationalization process helps in determining the market presence. For more information on Open CRX comparison with other CRM software.

Please click the link below:

https://crmread.com/crm-systems/crm-comparisons/opencrx-odoo-crm-salesforce-crm-suitecrm/