In this blog, you will be getting an insight on the Key Prophet automotive CRM solutions and CRM needs in Automotive Industry.
Prophet automotive CRM solutions
Prophet solutions is the promising tool to meet the business standards. The auto industry is the retort for customers who often return to their dealers to solutions for the trouble faced by the car. Many customers are anxious to get the most for their money and their time, so you need to build trusting relationships with your customers, getting them in their cars and on the road smoothly.
“A good experience can also lead customers to recommend a particular dealer over others to friends and family considering a new vehicle.”
Through a CRM solution, you can build those trusting, friendly relationships and sell more cars. CRM software for the automotive industry can be customized to meet your needs, so that they can collect information on the sales and marketing function, build rapport with clients, and lead tracking. CRM saves time, trouble, and money, and this guide will walk you through industry-specific needs, questions to ask when considering.
Why there are different CRM needs in automotive industry?
Car dealerships face unique challenges in the modern economy so there are different CRM needs in automotive industry. Nearly all new cars are sold through traditional dealerships, but strong competition exists between new and used car markets, and increasingly, direct sales, and these different methods necessitate different CRM solutions.
Consumers have incredible information available to them, through the Internet, review systems, social media and more, so building relationships requires more effort. Tighter credit and new financing regulations all place even more pressure on small business owners, so CRM that gives you information on customer financing can help a great deal.
A successful car dealership must remain focused on its customers, now more than ever. Customer relationship management software for dealers can improve customer service and help you project a customer-friendly atmosphere. The McKinsey & Company study “How to build top-performing auto dealerships” found that half the difference in net profit between a top-performing dealership and the average came from internal factors, rather than the greater marketplace, so helping customers feel secure improves business.
What customer relationship functionalities are important to a car dealership?
Prophet automotive CRM solutions can help build regular customer contact, provide service and parts options, and free your staff to focus on development and training. Most forms of CRM for car dealers act as tools for information management and maintenance of contact lists. CRM software can help you send regular updates to customers, encouraging regular use of your service and maintenance options.
The tool allows you to intimate customers about updates from manufacturer, special offers, and more, as well as lead management by building databases and reaching out to prospective customers. Automotive CRM software can also aid you in determining what marketing channels and campaigns work best for improving your sales, allowing you to keep the campaigns that produce results and cut those that don’t.
How Prophet Can Help Car Dealers Succeed
Prophet automotive CRM solutions for the automotive industry can be customized based on specific needs by the dealer. Using Prophet, you can track email contacts, schedule meetings and showroom invitations, prepare daily dashboards of leads for your sales team, and more.
Prophet integrates with Outlook very easily and helps in updating the current contact lists and service schedules without any problem. Prophet synchronizes contact lists across multiple devices and makes it easy to check for duplicates, keeping you from wasting time and money.
Looking for basic CRM needs in automotive industry with technical support? Prophet offers full support and near-instant service. Need a system for an entire dealership? Prophet includes training, on-site hosting options and more. Lastly, Prophet can even consolidate same family of dealerships and a service center based on certain parameters as metrics and allows the same system to take care of service calls, walk-up sales and manage the inventory stock of the lot.