Terms & Conditions

This agreement was last modified on (21.05.2018).

These Terms & Conditions apply to your access and use of (“Website” or “the site” “site”), including all data, text, images, video, software, reports, trademarks, logos, copyrights, trade secrets, know-how, patents and patent applications and content made available to any area of the site (collectively known as “Content”).

CRMRead (“We” “Our” “Company”) reserves the right, at its sole discretion, to change or modify portions of these Terms and conditions or the Privacy Policy at any time. The company will post the changes to these T&Cs on the site and will indicate at the top of this page (last modified date).

This agreement is subjected to CRMRead ( whole site, it includes even the other sites of our company such as and

Terms of Service

These terms and conditions (these “Terms of Service“) govern your access to and use of the CRMRead website, including any content, functionality and services offered on or through (the “Site“).


The site is offered and available to all the users who are 18 years of age or older.
You will not be eligible to use the site if you:

  1. Are under the age of 18;
  2. Do not hold a valid email address;
  3. Are not able to form legally binding contracts;
  4. Are suspended from using the website;
  5. Are barred from using or rendering these services under the administration of U.K Court Law and Indian Law or any applicable jurisdiction from any state or country;

Acceptance of Terms

Please read the Terms and Conditions (“Terms of Service”) carefully before you start to use the site.  By using the Site, opening an account or by clicking to accept or agree to the T&Cs when this option is made available to you, you accept and agree to be bound and abide by these Terms & Conditions and our Privacy Policy.

CRMRead permits you (“you” “your” or “User”) to access and use the site and content subject to these T&Cs.

If you do not want to agree to these T&Cs or the Privacy Policy, you must not access or use the Site or the Content.

Ownership and Restrictions

All rights, title and interest in and to the Site and Content will remain with and belong exclusively to CRMRead. You will not (a) sublicense, resell, rent, lease, transfer, assign, time share or otherwise commercially exploit or make the Site and any Content available to any third party, (b) use the Site and Content in any unlawful manner (including without limitation in violation of any data, privacy or export control laws) or in any manner that interferes with or disrupts the integrity or performance of the Site and Content or their related components, or (c) modify, adapt or hack the Site and Content to, or try to, gain unauthorized access to the restricted portions of the Site and Content or related systems or networks (i.e., circumvent any encryption or other security measures, gain access to any source code or any other underlying form of technology or information, and gain access to any part of the Site and Content, or any other products or services of CRMRead that are not readily made available to the general public).

You are not permitted to copy, modify, frame, repost, publicly perform or display, sell, reproduce, distribute, or create derivative works of the Site and Content, except that you may download, display, and print one copy of the publicly available materials (i.e., the Content that does not require an Account name or password to access) on any single computer solely for your personal, non-commercial use, provided that you do not modify the material in any way and you keep intact all copyright, trademark, and other proprietary notices. You agree not to access the Site or Content by any means other than through the interface that is provided by CRMRead to access the same. You may not use any “page-scrape,” “deep-link,” “spider,” or “robot or another automatic program, device, algorithm or methodology, or any similar manual process, to access, copy, acquire, or monitor any portion of the Site or any Content, or in any way reproduce or circumvent the presentation or navigational structure of the Site or any Content, to obtain or attempt to obtain any Content or other information through any means not made generally available through the Site by CRMRead.

CRMRead reserves the right to take any lawful measures to prevent any such activity. You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to CRMRead on or through the Site or any service offered on or through the Site. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.

Intellectual Property Rights

You agree that CRMRead owns all rights to the code, databases, visual-design and layout of the Service. CRMRead claims no intellectual property rights over the material you provide to the Service. Your profile and materials uploaded remain yours. You may not use any robot, spider, other automated device, or manual process to monitor or copy any Content from the Service. You may not resell, duplicate or reproduce or exploit any part of the Service without the written consent permission of CRMRead. You may not duplicate, copy, or reuse any portion of the visual design or layout of the Service without the prior written permission of CRMRead.


The User agrees to indemnify, defend and hold harmless CRMRead from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by CRMRead that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by the User pursuant to this Agreement and/or the Terms & Conditions of services.

Limitation of Liability

You agree that CRMRead shall, in no event, be liable for any consequential, incidental, indirect, special, punitive or other loss or damage whatsoever or for the loss of business profits, business interruptions, computer failure, loss of business information, or other loss arising out of or caused by your use of or inability to use this website, even if CRMRead has been advised of the possibility of such damage.

  • any indirect, special, incidental or consequential damages that may be incurred by you;
  • any loss of income, business or profits (whether direct or indirect) that may be incurred by you;
  • any claim, damage, or loss which may be incurred by you as a result of any of your transactions involving the Website.

The limitations on our liability to you above shall apply whether or not we, our related entities, our affiliates or staff have been advised of the possibility of such losses or damages arising.

Notwithstanding the above provisions, nothing in this User Agreement is intended to limit or exclude any liability on the part of us and our affiliates and related entities where and to the extent that applicable law prohibits such exclusion or limitation including those within the Competition and Consumer Act 2010 (Cth) and relevant state fair trading legislation.

To the extent that we are able to limit the remedies available under this User Agreement, we expressly limit our liability for breach of a non-excludable condition or warranty implied by virtue of any legislation to the following remedies (the choice of which is to be at our sole discretion) to the supply of the Freelancer services again or the payment of the cost of having the Freelancer services supplied again.

Termination / Access restriction

CRMRead reserves the right, in its sole discretion, to terminate the access to the website and the related services or any portion thereof at any time, with or without notice.



CRMRead reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Site, or any portion of the Site, for any reason; (2) to modify or change the Site, or any portion of the Site, for any reason; and (3) to interrupt the operation of the Site, or any portion of the Site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

Key Terms – CRM Projects

  1. Platform (“Portal” “CRMRead – website” “Site” or
  2. Freelancers (“Developers”, “Engineers”, “TSE” or “other designated freelancers or service providers”) are users who offer and perform services through CRMRead –
  3. Clients are users who purchase services on CRM Projects.
  4. Arbitragers are the portal owners who act as an arbitrage when any issue arises. They normally act as a mediator between a Freelancer and a client and reviews complete information or content to decide on the most favorable user.
  5. Account is called a freelancer or client registered account used to hire or work on the platform.
  6. My Projects Page is where freelancers or clients can see their Ongoing, completed projects.
  7. My Profile Page is where Freelancers or Clients can view/edit their profile information.
  8. Submit Proposal Page is where the Freelancers can bid and submit a proposal for the projects posted by clients.
  9. Post a Project Page is where client can post a project
  10. Find CRM Developers Page is where the Clients can search the freelancers to hire and assign the project.
  11. Find CRM Project Page is where the Freelancers can search the projects to submit a proposal and work on their project.
  12. My Work stream Page is where the Freelancers can see their active, completed or pending projects.

Payment Terms – CRM Projects

  1. Only registered users may hire or work on CRMRead – Projects. Registration is FREE.
  2. Clients have to verify their payment information through credit card or adding money to the wallet in order to get the project live (Freelancers will be able to Bid). However, without verified payment information the clients can still post the projects on the platform.
  3. Once the payment is confirmed or the client has added advance money to the wallet on the platform, clients will be able to assign their order to the Chosen Freelancer/service provider.
  4. Client’s identity or any information pertaining to them is kept anonymous/invisible to freelancers at all times.
  5. Both client and Freelancers should avoid requesting or providing Email addresses, Skype/IM usernames, phone numbers, or any other personal contact information to communicate outside CRMRead platform. Doing so, their account will be banned with or without warnings.
  6. The clients shall not pay, or make payment using any method other than through the CRMRead to pay the Freelancer.
  7. The client has to post the requirements in a clear and concise manner in Create order page under Project Description section.
  8. Freelancers can set their hourly rate on their profile and clients can look for the freelancers under their budget.

Project Delivery and Completion.

  1. Freelancers will get paid only when the client reviews and accepts his/her submitted project.
  2. Clients will have the complete freedom to ask multiple revision/iterations from the freelancers on submitted project at no additional cost.
  3. Clients’ at their sole discretion are responsible for any damage, virus/malware attack, etc. in transferring any data, files or content shared through our platform.
  4. If any of the party (“Client” or “Freelancer”) refuses to accept the project for any miscommunication or conflicting reason, they can reach out to us at [email protected] and Arbitrage team will come and resolve the conflict.
  5. If the Client doesn’t accept or sends the project for revision/changes within 120 hours (5 days) after delivery, the order will be automatically accepted and the appropriate funds will be transferred from client’s wallet to freelancer’s wallet.
  6. Both Clients and Freelancers will have the option to leave ratings and feedback on their project experience. They will get 30 days post the delivery date to post a review about the experience working with each other.
  7. Both the parties cannot leave a feedback that is related to their personal characteristics, such as race, religion, colour, gender, or using abusive language in the feedback. Feedback reviews found on these will be removed from the platform as it is a clear violation of our terms of service.

Portal Fee and other Charges

CRMRead Platform will charge 5% as commission Fee from the Freelancer’s total earnings on each project. However, Platform will not charge any commission fee from the Clients.


CRMRead does not refund payments made for cancelled project orders back to your payment provider. Funds from order cancellations are returned to the client’s wallet balance and are available for future purchases on CRMRead.

Payment refunds, when available from the payment provider, can be performed by our Customer Support team. To prevent fraud and abuse, we limit the total amount of times users can request a payment provider refund from their account which is subject to review by our Customer Support team.

Filing a dispute or reversing a payment through your payment provider or your bank prior to attempting to resolve the matter by working it out with the Freelancer or Service Provider through the CRMRead dispute resolution tools and contacting customer support through this Site may get your account disabled to investigate possible security violations.

You are eligible for a refund on the Services under the following circumstances:

  • if the Project delivery does not meet your specification; and/ or
  • if the Freelancer is not able to complete your order in time for whatever

Notwithstanding the above, you will be subject to 5% of the service charge towards refund processing fee for this refund.

The Client shall not be liable for a refund on the Services under the following circumstances:

  • if the client is spotted sharing / requesting contact details of the Freelancer/Service Provider; and/or
  • if any Freelancer is spotted sharing / requesting contact details of the Client.

Notwithstanding the above, CRMRead shall apart from holding the funds, will apply a permanent ban on both the CRM Freelancer and the Client.

Only one refund may be issued for each invoice. CRMRead reserves the right to grant or deny any refund requests.

Mostly, the refund request is processed within 5 business days, however, in some cases, it might take up to 20 business days.


Your first withdrawal of funds earned may be delayed for up to fifteen days for security and fraud purposes.

Subsequent withdrawals may be delayed for up to fifteen days where our fraud prevention policies require a delay.

We may impose a minimum withdrawal amount of funds earned. The maximum you can withdraw per month is $10,000 unless otherwise specifically agreed with support.

We may require you to be Freelancer Verified before you can withdraw funds from your Freelancer account, irrespective of whether or not a delay has been enforced. You can simply become a verified freelancer by updating any of Government issued ID proof on our portal such as Passport, Electoral card, PAN card, Aadhar card.

You acknowledge and agree that we may seek to verify your identity or request additional information from you as part of our anti-fraud and Know Your Customer policy, as outlined in the section on “Identity / Know Your Customer” sections of this agreement.


You are responsible for paying any taxes, including any goods and services or value added taxes, which may be applicable depending on the jurisdiction of the services provided.

Depending on your residency or location, you may be subject to certain ad valorem or other taxes (for example, GST in Australia and India), on certain fees that we charge. These taxes will be added to fees billed to you, if applicable.

You acknowledge that you must comply with your obligations under income tax provisions in your jurisdiction.

Certain Sellers who are either registered or required to be registered for GST may be required to charge GST to Australian Consumers on certain projects. You will be notified and asked to confirm on award/accept of such projects the appropriate GST treatment.

Order Cancellations.

  1. Freelancers are required to meet the agreed deadlines with the clients. Failing to do so will allow the client to cancel the project order and may affect the Freelancer’s overall reputation, status and ratings.
  2. Both parties (Freelancer and Client) have the option to cancel an order. Such cancellations will have a negative effect on the rating on the side that initiated
  3. Unanswered mutual cancellation requests will automatically be accepted after 48 hours.


You represent and warrant that your content:

  1. will not infringe upon or misappropriate any copyright, patent, trademark, trade secret, or other intellectual property right or proprietary right or right of publicity or privacy of any person;
  2. will not violate any law or regulation;
  3. will not be defamatory or trade libellous;
  4. will not be obscene or contain child pornography;
  5. will not contain the development, design, manufacture or production of missiles or nuclear, chemical or biological weapons
  6. will not contain material linked to terrorist activities
  7. will not include incomplete, false or inaccurate information about User or any other individual; and
  8. will not contain any viruses or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information.


Confidential Information” means any information, technical data, trade secrets or know-how, including but not limited to passwords, Username / user id, research, business plans, services, proposals, names of the employees, customer / clients lists of the CRM solutions purchaser, prospective customers, personal data, markets, software, developments, inventions processes, formulas, technology, marketing, distribution and sales methods, sales and profit figures, finances, techniques, strategies, discoveries and any other business information disclosed by either party (“Disclosing Party”) to the other (“Receiving Party”) during the performance of this Agreement, or otherwise, that should reasonably have been understood by the recipient, because of legends or other markings, the circumstances of disclosure or the nature of the information itself, to be proprietary and confidential to the Disclosing Party or to a third party. Confidential Information may be disclosed in written or other tangible form or by oral, visual or other means shall be reduced to writing within seven (07) days of such disclosure.

No such information, including the provisions of this Agreement, shall be disclosed by the recipient without the prior written consent of the Disclosing Party, except as required by law. If Receiving Party is required to disclose any confidential information of the Disclosing Party, the Receiving Party shall notify the Disclosing Party immediately and shall co-operate in seeking a reasonable protective order.

Confidential Information does not include any information that (i) was publicly known at the time of Disclosing Party’s communication thereof to Receiving Party; (ii) becomes publicly known through no fault of Receiving Party or its representatives subsequent to the time of Disclosing Party’s communication thereof to Receiving Party; (iii) was in Receiving Party’s possession free of any obligation of confidence at the time of Disclosing Party’s communication thereof to Receiving Party; (iv) is developed by Receiving Party independently of and without reference to any of Disclosing Party’s Confidential Information or other information that Disclosing Party disclosed in confidence to any third party; (v) is rightfully obtained by Receiving Party from third parties authorized to make such disclosure without restriction; or (vi) is publicly disclosed by Disclosing Party or identified by Disclosing Party as no longer proprietary or confidential.

The provisions of this Section 11 shall survive any expiry or termination of this Agreement. Such obligation shall continue for a period of one (1) year after the expiry/ termination of this Agreement.

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